Data & Privacy Policy

1. Introduction

At Materialise Interiors ("we," "our," "us"), your privacy and the security of your personal data are our top priorities. This Data & Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, website, or products. We are committed to handling your data with integrity, transparency, and respect.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, postal address.

  • Account Information: Username, password, profile details.

  • Payment Information: Credit card details, billing address (processed securely).

  • Usage Data: IP address, browser type, device information, pages visited, interaction logs.

  • Cookies and Tracking Technologies: To enhance user experience and analyse site traffic.

  • Other Information: Any data you voluntarily provide through forms, surveys, or communications.

3. How We Use Your Data

We use your personal data to:

  • Provide, operate, and maintain our services.

  • Process transactions and manage your account.

  • Communicate with you, including customer support and updates.

  • Personalise your experience and improve our offerings.

  • Comply with legal obligations and protect our rights.

  • Conduct research and analysis to enhance our services.

4. Legal Basis for Processing (if applicable)

Where required by law, we process your data based on one or more of the following legal grounds:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate interests pursued by us, balanced with your rights.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Trusted partners who perform services on our behalf (e.g., payment processors, hosting, analytics).

  • Legal Authorities: When required by law or to protect our rights.

  • Business Transfers: In case of mergers, acquisitions, or asset sales, with appropriate safeguards.

All third parties are obligated to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your data.

  • Rectify inaccurate or incomplete data.

  • Erase your data (right to be forgotten).

  • Restrict or object to processing.

  • Data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings or our cookie consent tool.

10. Children’s Privacy

Our services are not directed to individuals under [13/16] years old. We do not knowingly collect personal data from children without parental consent. If we learn we have collected such data, we will delete it promptly.

11. International Data Transfers

If we transfer your data outside your country, we ensure adequate protections are in place, such as standard contractual clauses or compliance with applicable data protection laws.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via our website or other communication channels.  Please review this policy periodically.

13. Contact Us

If you have questions or concerns about this Data & Privacy Policy or our data practices, please contact:

Chloe Bullock
Materialise Interiors
Email: [email protected]
Phone: 07799 534685